Media & Impact

Research in the media and public-facing outlets

Selected media coverage, school news, research impact, and public-facing communication related to empirical operations, healthcare and pharmaceutical supply chains, retail, platforms, and policy-relevant decisions.

Featured impact

Media coverage · 2026-06

Korean media coverage of Management Science article on drug-shortage recovery

Korean media coverage of the online publication and implications of the Management Science article on learning in recovery from U.S. drug shortages.

Related research Learning in Recovery from Disruption

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Recent media coverage

Media coverage · 2026-06

Korean media coverage of Management Science article on drug-shortage recovery

Korean media coverage of the online publication and implications of the Management Science article on learning in recovery from U.S. drug shortages.

Related research Learning in Recovery from Disruption

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Selected media and expert articles

Media coverage · 2022-08

온라인 고객 만족은 '배송'에 달렸다

Maeil Business Newspaper

Maeil Business Newspaper article on online customer satisfaction and delivery.

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Essay / Expert article · 2024-04

식별고객이 어떻게 움직이는지 체크: 변동현황표 속에 기업의 미래가 보여

Dong-A Business Review

Expert article for Dong-A Business Review.

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Essay / Expert article · 2025-01

정(情)에 뿌리 둔 고객 서비스, 고비용 한계: 데이터 기반 고객제표로 체계적 관리를

Dong-A Business Review

Expert article for Dong-A Business Review.

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Essays and columns

Column · 2024

[탁류세평] Connecting the Dots: 점과 점이 이어지는 순간

Korea University Newspaper

Column.

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Column · 2025

[탁류세평] 최선의 의사결정: 후회를 최소화하는 법

Korea University Newspaper

Column.

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Column · 2025-12

[탁류세평] 값싼 대학 체계로는 서울대 10개는커녕 하나도 없다

Korea University Newspaper

Column.

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Column · 2026

[탁류세평] 신뢰 없는 사회, 불신의 비용

Korea University Newspaper

Column.

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