Research

Research portfolio

Research Themes

Platforms & Digital Operations

E-commerce fulfillment, platform-provided logistics, technology-enabled services, kiosks, and digital customer responses.

Representative papers

Methodology

  • Field experiments
  • Difference-in-differences
  • Instrumental variables
  • Matching designs

Peer-Reviewed Journal Publications

  1. Lee, H., Lee, J., Noh, I., and Staats, B. (2026) Learning in Recovery from Disruption: Empirical Evidence from the U.S. Drug Shortages. Management Science, Published Online Articles in Advance.

    Korean research insight INFORMS

  2. Lu, G., Lee, H., and Son, J. (2022) Product Variety in Local Grocery Stores: Differential Effects on Stock-Keeping Unit Level Sales. Journal of Operations Management, 68(1): 33-54.

    The first two authors contributed equally to this paper.

    Wiley

  3. Lee, H., Kesavan, S., and Kuhnen, C. (2022) When Do Group Incentives for Retail Store Managers Work? Production and Operations Management, 31(8): 3077-3095.

    Lead article; Best Interdisciplinary Paper Award at DSI 2018 Annual Conference, Chicago.

    Wiley

  4. Lee, J., Lee, H., Shin, H., and Krishnan, V. (2021) Alleviating Drug Shortages: The Role of Mandated Reporting-Induced Operational Transparency. Management Science, 67(4): 2326-2339.

    The first two authors contributed equally to this paper.

    SSRNINFORMS

  5. Lee, H., Kesavan, S., and Deshpande, V. (2021) Managing the Impact of Fitting-Room Traffic on Retail Sales: Using Labor to Reduce Phantom Stockouts. Manufacturing & Service Operations Management, 23(6): 1580-1596.

    SSRNINFORMS

Working Papers

  1. Lee, H., Park, E., and Rainer, T. (2026) Heterogeneous Patient Response to Uniform Increase in Emergency Department Attendance Fees: A Territory-Wide Study.

    Under review at Manufacturing & Service Operations Management (previous decision: Major Revision).

  2. Li, Y., Wang, X., Lee, H., Cao, Z., and Zhou, J. (2026) When Coupons Drive Multihoming and Phantom Demand: Evidence from a Ride-Hailing Platform.

    Under review at Manufacturing & Service Operations Management.

  3. Kim, J., Kwon, H., Lee, D., Lee, H., and Lee, K. (2026) An Empirical Analysis of Technology-Driven Service Automation: The Impact of Self-Service Kiosks on Sales, Labor and Customers.

    Under revision.

  4. Lee, K., Kim, D., Lee, H., Suh, J., and Park, J. (2026) Designing Explainable AI for Calibrated Reliance: Plausibility and Reliability in Human-in-the-Loop Screening.

    Under revision.

  5. Lee, H., Kim, Y., and Son, J. (2025) Fulfillment-By-Platform in B2C E-tailing: Overall Positive Customer Responses, yet Diminishing End Effect.

    Under revision at Journal of Operations Management (previous decision: Reject & Resubmit).

    MK Emerging Scholar Paper Award at KASBA 2022 Convergence Conference, Yeosu, Korea.

Book Chapter

  1. Lee, H. and Kesavan, S. (2019) Determinants of Excess Inventory Announcement and Stock Market Reaction in the Retail Sector. Book chapter in Operations in an Omnichannel World, Gallino S. and Moreno A., eds., Springer Series on Supply Chain Management, vol. 8, Springer, Cham.

Publications in Korean with Students

  1. Lim, C., and Lee, H. (2025) Evaluating the Effectiveness of Uiseong County's Population Inflow Policy Using the Difference-in-Differences: Focusing on Neighbor Village Pilot Project. Journal of Korean Production and Operations Management Society (KCI), 36(4): 433-449.
  2. Lee, N., and Lee, H. (2023) The Impact of Quantity and Variety of Product Image on Sales in Online Shopping. Journal of Korean Production and Operations Management Society (KCI), 34(special): 1-14.
  3. Lee, S., Lee, J., Lee, H., and Lee, H. (2022) Analysis of Consumer Purchasing Behavior Using Online Images of Fashion Products. Journal of Korean Production and Operations Management Society (KCI), 33(1): 115-138.
  4. Oh, K., Lee, H., and Kim, D. (2021) Analysis of the Working Capital Management Strategies of Global Auto Parts and Vehicle Manufacturing Industries in Changing Economies. Journal of Korean Production and Operations Management Society (KCI), 32(3): 299-315.

Selected Work in Progress

  1. Lee, H., Park, E., Batt, R., and Rainer, T. A Tale of Two EDs: Demand-Inducing Effects of Opening New Emergency Departments.

    Writing an initial draft. Target: Management Science.

  2. Yoon, S., and Lee, H. Try Before You Buy: How Fitting Room Usage Influences Apparel Sales and Spillover Effects.

    Finalizing an initial draft. Target: Manufacturing & Service Operations Management.

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